Shipping, Tax & Payment Info

Delivery charges are calculated on a per-order basis and are based on the value of your order and your geographic location. The shipping rates on all items are costed to include appropriate insurance and may require a signature upon receipt. Any order over 2kg may be sent in more than one package.

All items are sent either Royal Mail or by courier - whichever is most appropriate

We operate three Delivery Zones:

UK:  Most packages will be sent 'tracked'

Order Value up to £9.99 will be £3.90 - £4.20

Order Value from £10.00 - £199.99 will be £5.00

Orders over £200 will be shipped free of charge

European Union: 

We apologise to our EU customers, but we are currently unable to keep pace with the new EU regulations affecting shipments to Europe. As a result, we have temporarily suspended sales to the EU. We hope this will be a short-term measure and that we will be able to resume sales in the future

Rest of the World: All Packages will be 'tracked'

Order Value up to £9.99 will be £10.83 - 13.00

Order Value from £10.00 - £99.99 will be £20.00

Order Value from £100.00 - £199.99 will be £27.00

Orders over £200 will be shipped free of charge

In some circumstances with unusually large items, or those that require specialist packaging, we may need to adjust the shipping costs when the order is being prepared. In such cases we will contact you with additional shipping information when we process the order, giving you the new postage options, costs and the opportunity to cancel part of all of the order.

Orders are accepted on the basis of allowing up to 14 days for dispatch and delivery. However, we generally dispatch within 24-72 hours.

Import Duties and Taxes

Import Taxes (outside the UK); Colonel Bills is not responsible for any charges the customer may have to pay in taxes or customs duty. We suggest customers contact their local customs office to establish what additional charges may be incurred on importation.

The exceptions to this are parcels sent to the US and the EU where we are obliged to pay a customers tax for them prior to shipping. In the case of EU parcels this costs is included in the shipping costs. For US parcels the tariff costs - normally 10% are added during the checkout process

VAT

Colonel Bills is no longer a VAT registered company